Program Policies

Below please find guidelines for Refunds & Credits should circumstances arise which make it difficult for you to participate. To request a refund or credit email

Event Refunds and Credits 

1. For donation-based programs only credits will be offered, but for fee-based programs either credits or refunds might apply.
2. For both in-person or online programs that do offer a quality recording, no refunds will be given.
3. For all events that do not offer a quality recording, a full refund (minus a 5% processing fee) to your original method of payment will be issued for requests made at least 72 hours prior to the start of the program. A 50% refund (minus a 5% processing fee) will be issued for requests made between 24-72 hours prior to the start of the program. No refunds will be issued within 24 hours prior to the start of the program.

Online Event Considerations
Due to the integrated nature of the portal, registrants receive access to sensitive course information – such as the Zoom link to access the program and other course materials – immediately upon purchasing their ticket. As well, many programs also offer a recording post-event to accommodate those who cannot attend live. Our refund policy for online programs takes these factors into consideration. Please do not share these links.

In case of an emergency, such as the contraction of illness or another unavoidable situation, please contact us to discuss options for credits or refunds.

Multi-week Courses
If you must leave a multi-week course while it is in session, please contact to discuss options which are assessed on a case-by-case basis.

Cancellations and Postponements
NCMC reserves the right to exercise its discretion and cancel or postpone a program at any time due to weather, shifting health protocols, low registration, or other unpredictable and reasonable circumstances. If this occurs, you will be notified as soon as possible and receive a full refund or credit for your payment or donation. NCMC cannot reimburse participants for other expenses such as hotels, flights, or other accommodations, so please consider making reservations with flexible cancellation policies. We thank you for your understanding!

Unique Program Policies
There are certain programs where the refund and credit policies will differ to that of those described above. Any unique policies will be specified in the program description when you register for the program.